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Client Challenge

During the peak of the COVID-19 crisis, Lusaka, Zambia faced an acute shortage of oxygen cylinders—critical to saving lives and managing the growing number of patients. The customer urgently required a high-volume, time-sensitive air freight solution to transport medical supplies into Lusaka within a strict deadline. The mission was urgent, complex, and required meticulous coordination amid global travel restrictions and heightened cargo security measures.

Our Solution

Transworld DWC responded swiftly with a cost-effective, back-to-back charter solution to meet the urgency and volume of the requirement. Leveraging our experience in time-critical missions and our strong network of cargo partners, we executed:

  • 10 Passenger-to-Freighter (P2F) charter flights
  • 500 tons of oxygen cylinders transported
  • All flights operated and cleared within 10 days

    • This operation was not only time-sensitive but also logistically challenging due to:

  • COVID-related restrictions and handling protocols
  • Complex customs and security clearance at origin
  • Operational risks associated with rapid charter turnarounds
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    Despite these obstacles, our team ensured end-to-end coordination, regulatory compliance, and real-time updates, enabling the mission to be completed smoothly and on schedule.

      

    Impact Delivered

  • Met critical medical supply deadline in Lusaka during a public health emergency
  • Ensured seamless coordination across customs, ground handling, and charter operations
  • Strengthened customer trust by demonstrating agility, responsiveness, and operational excellence under pressure
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    Client Feedback: "In one of the most critical moments of the pandemic, Transworld DWC delivered. Their ability to mobilize charters, manage ground realities, and work around time and regulatory constraints was outstanding."

      

    Conclusion

    This case underscores Transworld DWC’s capability to execute complex, high-stakes logistics solutions, even under extreme conditions. Our deep operational expertise, agility, and customer-first approach make us a reliable partner for critical cargo movements—when timing, trust, and execution matter most.