Same Deutz Fahr India
Challenge: In November 2021, Same Deutz Fahr India gave us the forwarding contract for their shipment to Callao. It was difficult to get space and no carriers accepted our request for bookings.
After extensive discussion, ONE Line agreed to take the shipment, but we had a new problem. The custom house agent (CHA) did not pick up the boxes. Despite our continuous requests to the shipper and the CHA, the latter reverted just a day prior to the vessel deadline saying that they had a shortage of drivers.
Meanwhile, we faced tremendous pressure from the carrier who had blocked space for Transworld - they said that they would not work with us in future.
Solution: We took a chance and asked the shipper if we could arrange for the clearance and transport. They agreed. On the cutoff date, we managed to place the vehicles at the factory and managed to connect the vessel.
Outcome: The customer was very happy and appreciated us for our extra service. Even our agent Interglobe wrote to us that the customer was happy with the last-minute help from Transworld.