FAQs

A: You must have your commercial invoice, packing list, delivery advice and HS Code summary.

A: You need to have your Certificate of Origin (COO), bill of lading/AWB, commercial invoice, packing list and HS Code Summary.

A: The Certificate of Origin (COO) is an international trade document, which certifies that goods in a particular export shipment are wholly obtained, produced, manufactured or processed in a particular country. It is used by customs authorities for identifying the product when assessing duties & taxes and for gathering statistics.

A: We train every employee to handle every kind of product. Your cargo is well-secured and stored as per your product specifications. All our facilities are covered with CCTV and a 24 hour security system. We also have cargo liability insurance.

A: You can run your business from any part of the world without having a company in the UAE. As an importer/exporter on record gives us the ability to import and export on your behalf.

A: On request, we can extend our insurance services at a cost if you wish to safeguard the business interest against any incident or accident due to uncontrollable factors.

A: As a part of our QHSE initiative, we provide you with a Corrective and Preventive Action (CAPA) report in case of any incident or accident. The report will clearly deliberate how the incident occurred, why it occurred and what steps are taken internally as well as with our vendors to avoid recurrence in the future.

A: Depending on your need and traffic for specific trade lanes, we offer multiple solutions to find the right balance and aiding carriers.

A: Our core supply chain team will work with your stakeholders to agree on your Standard Operating Procedure (SOP) to integrate systems, to train your vendors, to connect your logistics partners, and to execute your supply chain from purchase order all the way to delivery at destination.

A: There are several reasons holding up custom clearances such as awaiting mandatory documents, payment, customs holds, port authority holds and vessel delays.

A: A deferment account is an account registered with customs, which allows the customer to make Duty and VAT payments in a secure way. This initiates a quick and smooth customs clearance and avoids additional delays..

A: The HS Code is your unique 10-digit code that relates to a specific product and determines the amount of duty payable. Using this Trade Tariff link can help you to classify your products. http://www.mdic.gov.br/comercio-exterior/estatisticas-decomercio-exterior-9/arquivos-atuais

A: It is the importers/exporters legal responsibility to ensure the correct classification of their products. However, if you are unsure, we are ready to assist you but only in an advisory capacity.

A: Our team will email you with clearance paperwork as soon as the shipment has been released from customs and it is free to leave the port.

A: We will raise an invoice for all customs and port entry related costs.

A: We urge all our customers to share the booking request through the PATANG portal Alternatively, we can provide bookings through your email request after receiving the consignment details in the correct format.

A: Yes. We have established testimonials whereby we have an EDI interface with several customers for their specific needs.

A: We have launched PATANG, our state-of-art Freight Forwarding portal, which gives complete visibility of your consignment from origin to destination.

A: Within two hours of getting a request, you will get a quote through emails, phone, Whatsapp. Meanwhile, we are working to provide instant online quotes through the PATANG portal to all our customers.

A: We have a dedicated E-commerce logistics desk whose prime focus is the B2C segment, which sells goods online. Our team can provide you with logistics services from the factory that produces your goods all the way until the actual delivery to your consumer.